Damage & defects
Last updated 2 November 2026
On delivery
Inspect packaging where practical. Note visible damage on the carrier paperwork and photograph the issue before accepting where safe to do so.
Reporting
Report damage or defects within 48 hours of delivery (or as soon as discovered for latent faults). Include your order reference, clear photos and a short description. Email [email protected] or call +44 7508 261422 (Mon–Fri 9:00–17:00 · Sat 9:00–16:00).
Our response
We will arrange repair, replacement or refund as appropriate, and coordinate with carriers or manufacturers when needed. Manufacturer warranties apply where stated on the product.